Privacy Policy

Last updated: May 6, 2026

Hatchet Hardware and Hatchet Farm operate our websites, stores, online shopping services, Quick Pay payment pages, and related information, content, features, tools, products, and services in order to provide our customers with a convenient shopping and payment experience. These services may include hatchethardware.com, hatchetfarm.com, our online store, invoice payment options, customer communications, and other related services we make available, collectively referred to in this Privacy Policy as the “Services.”

Hatchet Farm’s online store may be powered by Shopify, which enables us to provide online shopping and related services to you. Hatchet Hardware may also provide Quick Pay or other online payment options that allow customers to pay invoices, balances, orders, or other amounts due by credit card, debit card, or another accepted payment method. These payments may be processed securely by Stripe or another third-party payment processor.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, make a payment, submit an invoice payment, use Quick Pay, or otherwise communicate with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, mailing address, phone number, and email address.

Payment and financial information, including credit card, debit card, payment card information, financial account information, billing details, transaction details, payment confirmation information, payment status, refunds, disputes, chargebacks, and other payment-related details.

Account information, including your username, password, security questions, preferences, settings, and account activity.

Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, cancel, or inquire about, as well as your past purchases, invoice payments, account balances, payment history, and order history.

Quick Pay and invoice payment information, including invoice numbers, account numbers, customer names, billing details, payment amounts, payment dates, payment confirmation details, and any information you provide when making a payment through our Quick Pay page or another payment link.

Communications with us, including information you provide when contacting customer support, emailing us, calling us, submitting a form, requesting assistance, asking a question, or otherwise communicating with us.

Device information, including information about your device, browser, network connection, IP address, device identifiers, and other technical identifiers.

Usage information, including information about how you interact with, access, use, or navigate the Services, including pages visited, links clicked, products viewed, items added to cart, and other activity on our websites.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, make a purchase, make a Quick Pay payment, submit billing or invoice information, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you visit our websites, use our online store, access Quick Pay, or interact with our products or services, including through cookies and similar technologies.

From service providers, including companies that help us operate our websites, process payments, host our online store, provide technology services, analyze website activity, fulfill orders, provide customer support, prevent fraud, or otherwise support our business.

From payment processors, including Stripe or other third-party payment providers that help process credit card, debit card, and other accepted payment methods.

From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to process purchases, process payments, fulfill orders, manage customer accounts, arrange shipping, process returns and exchanges, provide customer support, remember your preferences, maintain order history, and improve your shopping and payment experience.

This includes using your personal information to process Hatchet Farm online store orders, Hatchet Hardware invoice payments, Quick Pay payments, refunds, payment confirmations, disputes, and related transaction activity.

Payment Processing and Quick Pay

We use your personal information to process payments, verify payment details, confirm transactions, prevent fraud, issue refunds, manage disputes or chargebacks, and apply payments to the correct customer account, invoice, order, or balance.

When you use Quick Pay or another online payment option, your payment information may be collected and processed by Stripe or another third-party payment processor. Stripe may process payment-related information in order to complete transactions, authenticate payment methods, help prevent fraud, manage refunds or disputes, comply with legal requirements, and provide payment-related services.

We do not control Stripe’s services, systems, or independent privacy practices. Your use of Stripe-powered payment services may also be subject to Stripe’s applicable terms, policies, and privacy notices.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or postal mail, and showing advertisements for products or services on our websites or other websites.

This may include marketing based on products you viewed, purchased, added to your cart, or otherwise interacted with through the Services. You may opt out of promotional emails by using the unsubscribe option included in those emails.

Security and Fraud Prevention

We use your personal information to help provide a secure shopping and payment experience, authenticate accounts, detect and prevent fraud, investigate suspicious activity, protect our business, protect customers, protect public safety, and secure our websites, payment pages, and services.

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to communicate with you, provide customer support, respond to questions, assist with payments, provide order updates, send payment confirmations, address account or invoice issues, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law, respond to valid legal process, respond to requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, enforce our terms or policies, and protect our rights, customers, users, business, and Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such circumstances may include:

With Shopify, Stripe, vendors, and service providers that perform services on our behalf, such as website hosting, online store operation, payment processing, invoice payment processing, fraud prevention, IT management, data analytics, customer support, cloud storage, fulfillment, delivery, and shipping.

With payment processors and financial partners, including Stripe, banks, card networks, payment method providers, and other parties involved in processing payments, verifying transactions, preventing fraud, managing disputes, processing refunds, or complying with payment rules and legal obligations.

With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law. These partners may use your information in accordance with their own privacy notices.

When you direct us, request us, or consent to our disclosure of certain information to third parties, such as when you ask us to ship products, use a third-party service, or interact with social media widgets or login integrations.

With affiliates or within our corporate group, including between Hatchet Hardware and Hatchet Farm, where appropriate to operate our business, provide customer service, process orders, process payments, maintain records, and support related services.

In connection with business or legal events, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, legal obligation, subpoena, search warrant, court order, enforcement of our terms or policies, or protection of the Services, our rights, our customers, or others.

Relationship with Shopify

The Hatchet Farm online store may be hosted by Shopify. Shopify may collect and process personal information about your access to and use of the online store in order to provide and improve the online shopping services.

Information you submit through Shopify-powered services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also use certain data and information obtained from your interactions with our store, other merchants, and Shopify to provide, improve, protect, and enhance its services.

In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests to exercise privacy rights related to information processed by Shopify. To learn more about how Shopify uses personal information and any rights you may have, you should review Shopify’s privacy materials.

Relationship with Stripe and Payment Processors

Hatchet Hardware may use Stripe or another third-party payment processor to process Quick Pay invoice payments, online credit card payments, debit card payments, and other accepted payment methods.

When you submit a payment through Quick Pay or another payment link, you may provide payment information directly to Stripe or another payment processor. This may include your name, contact information, billing information, payment method details, transaction amount, transaction date, payment status, refund or dispute details, and related transaction information.

Stripe may use this information to process payments, authenticate payment methods, prevent fraud, comply with legal obligations, manage refunds or disputes, and provide payment-related services. Stripe may also share information with banks, card networks, financial institutions, payment method providers, and other parties involved in completing or securing the transaction.

We do not store full credit card numbers on our own website systems unless specifically stated otherwise. Payment card information submitted through Stripe-powered payment pages is handled by Stripe in accordance with Stripe’s applicable terms, security practices, and privacy policy.

Third-Party Websites and Links

The Services may provide links to websites, payment pages, online platforms, or services operated by third parties, including Shopify, Stripe, or other third-party providers.

If you follow links to websites or services that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Our inclusion of links to third-party websites or services does not, by itself, imply endorsement of the content, owners, operators, policies, or practices of those third parties, except as disclosed through the Services.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, understand how visitors use our websites, improve website performance, support online shopping features, enable payment functionality, provide security, prevent fraud, and support marketing or advertising.

You may be able to manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our websites, online store, or payment services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, process orders or payments, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be denied or limited as permitted by law.

Right to Access or Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to certain exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, and if applicable law requires us to recognize that signal, we will treat it as a request to opt out for the device and browser used to visit the website. Other than Global Privacy Control where legally required, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Managing Communication Preferences

We may send promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails.

If you opt out of promotional emails, we may still send non-promotional communications, such as messages about your account, orders, payments, invoices, customer service requests, or other business-related communications.

Exercising Your Rights

You may exercise applicable privacy rights by contacting us using the contact information provided below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

In accordance with applicable laws, you may designate an authorized agent to make privacy requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country, state, or region where you live.

If we transfer personal information out of the European Economic Area, United Kingdom, or another jurisdiction with specific transfer requirements, we will rely on recognized transfer mechanisms, such as Standard Contractual Clauses or other legally recognized safeguards, where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, payment processing methods, service providers, websites, online store features, legal requirements, or other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on our website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Hatchet Hardware
AG DISTRIBUTORS & SUPPLIES CORPORATION
63 3RD ST
TROY, NY 12180

Email: sales@hatchethardware.com